FAQ: Communication Questions

Category: FAQ

FAQ Green Clean Communication:

Explore our Green Clean FAQ Communication page for swift insights into how we communicate throughout the restoration process for your Twin Cities home. Find answers to common queries and understand how our expert team ensures effective communication every step of the way. Trust us to promptly restore your space to a dry, clean, and healthy environment, ASAP.

Our Frequently Asked Questions:

How will I be kept up-to-date on progress?

At the project start, we will send you a text containing a link to our client portal, known as “ProAssist.” Through this portal, you can access your job details, including notes, milestones, photos, documents, and the project schedule. This also lets you see any and all continuous updates on your project in our software. The provided link ensures you have real-time access to the latest information. This platform also allows you to communicate to your technicians and managers at any point.

For those who opt out of using ProAssist, your Project Manager will communicate with you through calling the phone number specified in your Work Authorization Agreement. Your designated team lead or project manager serves as the primary contact to keep you informed about progress reports and provide general project updates.

How quickly can I expect a response from my Project Manager after leaving a text/email/voicemail?

At Green Clean, we are deeply committed to providing exceptional client service while considering a healthy work-life balance. Please be aware that our team members may experience a delay in responding to your calls, texts, or emails after 5:00 pm on weekdays, or during weekends and holidays. We appreciate your understanding.

For urgent matters, such as significant equipment malfunctions or additional water losses, please contact our main office at 612-789-9600 and press #1 to connect with our 24/7 on-call team leader. They will address emergencies promptly. For non-urgent inquiries, our dedicated team aims to respond to all concerns within the same business day.

How can I provide feedback on the services provided, and how is client feedback used to improve your services?

We value your feedback as it helps us enhance the quality of our services. You can share your thoughts through ProAssist, our client portal, or directly with your Project Manager. We regularly review client feedback to identify areas of improvement and implement changes to better meet your expectations. Your input is essential in our commitment to delivering exceptional service. We also send out surveys after each phase of your project to gather any information you’d like to share about your experience.

When a Home Loss occurs, Green Clean is MN’s Most Trusted Damage Restoration Company

By understanding our FAQ Communication Questions, you’ll find reassurance in understanding how we can help you and your Minneapolis residence during an emergency water, fire, or mold loss. At Green Clean, we’re dedicated to helping you stay prepared and protected.

We sincerely hope that your Minneapolis property will never experience a basement water-damage, or sump-pump failure in any way, but if you do, Green Clean is ready to assist you immediately, in getting your life back to normal. Contact us today to learn more.

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